Shipping and Returns

Kaas & Borrelz — trading name of Cheese @ Home

Shipping

We deliver within the Netherlands, Belgium and other EU countries via a parcel service such as PostNL, DHL, DPD or another courier service.

Orders placed before the cut-off time stated on the website will, in principle, be shipped the next working day. The actual delivery time also depends on the destination and the chosen parcel service.

The current shipping costs are displayed during the ordering process before you pay. From a certain order amount, shipping is free; this amount may change from time to time due to price changes by parcel services and you will see this at checkout.

Because our products are assembled fresh and/or chilled, it is important that someone is present at the delivery address to receive the order. We are not obliged to ship the products chilled and are not liable for any loss of quality due to the order not being received in time or exposure to heat for an unnecessarily long period.

Immediately after receipt, store the products chilled (at 2 to 7°C, unless otherwise stated) and follow the expiry date and storage instructions on the packaging.

Kaas & Borrelz reserves the right to cancel an order without giving a reason as long as it has not yet been shipped, and in any case when responsible shipping is not reasonably possible (for example due to extreme heat or weather conditions). In that case, any amount already paid will be refunded within 14 days.

Returns

Our cheese and snack boards are assembled fresh and to order and have a limited shelf life. On the basis of Article 6:230p of the Dutch Civil Code, there is therefore no right of withdrawal and orders cannot be returned, with the exception of a product that does not conform to the agreement (see "Making a complaint" below).

Specifically, this means:

• For hygiene and food safety reasons, opened food products can never be returned.
• Custom-made snack boards and other products assembled to order or to specification are excluded from return, even if unopened.
• This applies to both private and business customers.

Making a complaint

Has your order arrived damaged, been delivered incorrectly, or does a product not conform to the agreement? Report this within 24 to 48 hours after delivery via info@kaasenborrelz.nl, with a clear description and, where possible, photos. Due to the limited shelf life of our products, we unfortunately cannot process complaints reported outside this period, unless this could not reasonably be expected of you.

We will assess your complaint as quickly as possible and within 14 days at the latest. If the complaint is justified, you can choose between: a free replacement delivery, a credit, or a refund of the purchase price.

For the full legal provisions, please refer to our General Terms and Conditions.