Terms & conditions
General Terms and Conditions Cheese @Home
1. General
1.1 These general terms and conditions apply to all agreements entered into with Cheese @Home (hereinafter: “the webshop”).
1.2 By placing an order, the customer agrees to these general terms and conditions.
1.3 The webshop reserves the right to change these general terms and conditions. The amended conditions apply to new orders and not to existing orders.
2. Offer and Agreement
2.1 The offer of the webshop is without obligation and can be adjusted or withdrawn at any time.
2.2 An agreement is concluded after acceptance of the order by the webshop. The webshop is entitled to refuse orders or impose additional conditions.
2.3 The webshop cannot be held to its offer if the customer can reasonably understand that the offer contains an obvious mistake or typo.
3. Prices and Payment
3.1 All prices include VAT and exclude shipping costs, unless stated otherwise.
3.2 The webshop reserves the right to change prices. For orders already placed, the prices stated at the time of the order apply.
3.3 Payment must be made in one of the methods offered by the webshop. The order will only be processed after receipt of payment.
4. Delivery
4.1 The webshop strives to deliver orders within the stated delivery time. Exceeding the delivery time does not entitle the customer to compensation or cancellation of the order.
4.2 Delivery takes place at the address specified by the customer. The customer is responsible for providing correct address details.
4.3 The risk of damage and/or loss of products rests with the webshop until the moment of delivery to the customer.
5. Right of withdrawal
5.1 The customer has the right to withdraw from the agreement within 14 days of receipt of the products without giving reasons, provided that the products are unopened and undamaged.
5.2 To exercise the right of withdrawal, the customer must inform the webshop in writing via the withdrawal form or via another unambiguous statement.
5.3 The customer must return the products within 14 days after cancellation. The costs of return shipping are borne by the customer.
5.4 After receipt of the return shipment, the webshop will refund the purchase amount within 14 days, provided the products have been received in good condition.
6. Complaints and Warranty
6.1 The customer must check the products upon receipt. Any defects must be reported in writing to the webshop within 48 hours of receipt.
6.2 The webshop will try to resolve complaints to the customer's satisfaction. If this is not possible, the customer has the right to return the products and receive a refund of the purchase price.
6.3 The legal warranty applies to all products. This means that the products must meet the reasonable expectations of the customer.
7. Liability
7.1 The webshop is not liable for any damage caused by the use of the products, unless there is intent or gross negligence on the part of the webshop.
7.2 The liability of the webshop is in all cases limited to the amount of the order.
8.Privacy
8.1 The webshop respects the privacy of the customer and ensures that personal data is treated confidentially. Personal data will only be used to process the order and, if the customer has registered for this, for the newsletter.
8.2 The webshop takes appropriate technical and organizational measures to protect personal data against loss or unlawful processing.
9. Governing Law and Disputes
9.1 Dutch law applies to all agreements.
9.2 Disputes arising from agreements between the customer and the webshop will be submitted to the competent court in the district where the webshop is located.
Contact details:
Cheese @Home
Address: Eindseweg 17, 3959AT Overberg
E-mail: [email protected]
Phone: +31633030554